Complaints Procedure

We think we provide a great claims service. Sometimes we have a situation where we can’t agree a claim as presented. That might lead to you being unhappy at the way things went and wanting to complain about an aspect of our service to you. We promise to take complaints seriously and do our best to handle them to your satisfaction in a quick and efficient manner.

This guide will help you and us to resolve any problems quickly and with ease.

If you have any questions or concerns about your policy or the handling of a claim, in the first instance please contact your broker, intermediary or retail agent.

If you wish to make a complaint you may do so in writing or verbally at any time using the contact details below.

To ensure we can speed up the process for you, please provide the following information when submitting your complaint: